Jira Record created

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Hi all,

We are currently working on a process where as soon a Jira tikcet is created in a specfic Jira board, the bot is triggered to do rest of the process. We have successfully deployed the process but recently we are facing an issue where the trigger is getting triggered multiple times for the same set of cases again and again as a loop. We had to remove the process and add it again to stop it from happening. Any insights on this issue. The trigger we are using is Jira Record Created.

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  1. Duplicate Events: Ensure that Jira is not sending duplicate events for the same ticket. You can check the event logs in Jira to see if multiple events are being generated for a single ticket creation.
  2. Trigger Configuration: Double-check the configuration of your Jira Record Created trigger in UiPath. Make sure there are no settings that might cause the trigger to fire multiple times for the same event.
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@Sreekumar_Sedharth,

It could be due to too short Polling interval of the connection

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If it’s too short there could be chance the trigger picks up the previous event. Try increasing the polling interval by clicking on connection and then the blue highlighted interval like 1 minute

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Hi @sharazkm32
Can you share me how to check,
“Duplicate Events: Ensure that Jira is not sending duplicate events for the same ticket. You can check the event logs in Jira to see if multiple events are being generated for a single ticket creation.**”
Thanks

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Hi @ashokkarale
We did increase to 4 minutes and still the same issue we are facing.
Thanks!

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@Sreekumar_Sedharth,

Ok in that case try raising this with UiPath Support team. There could be something wrong at connector level which is resulting in this issue.

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