Issue with Drop-Down Menu Interaction

Help Studio
1

When attempting to change the value of the drop-down menu, I encounter the following error messages:

  1. “Cannot access the indicated browser window. Please open a new browser window or restart the browser. Note: If using Incognito Mode, please enable the UiPath extension for Incognito Mode.”
  2. Alternatively, on clicking continue, I receive the message: “Target Application could not be identified. Please open it and bring it in the correct state before indicating/editing targets that belong to it.”

It’s important to note that I am not using Incognito Mode, and all other elements within UiPath are functioning correctly. The issue specifically revolves around interacting with this drop-down, irrespective of whether I use activities such as click, click image, click text, or type into.

I have included the HTML code of the problematic drop-down for your reference.

image
image867×360 108 KB

I am seeking guidance and suggestions on how to address this drop-down menu interaction issue. If anyone has encountered a similar problem or has insights into potential solutions, your assistance would be highly valuable.

Thank you in advance for your time and support.

Best regards,
Crista

2

The error message hints that the problem is with your application scope. Do other activities inside the same scope work properly? Or is the dropdown interaction the first activity in the browser scope? Are you able to upload screenshots which could help in solving the problem?

3

Other acitivites work fine. Here is the screenshot:

image
image1562×584 163 KB

4

Alright. I tested this on my end, and it’s working with the following:

  • Studio 2023.12.0 CE
  • UiPath.UIAutomation.Activities = 23.10.3
  • Chrome 120.0.6099.225
  • Modern activities (Use app/browser + Select item)

Can you post your respective versions? Also, screenshot(s) from your flow could be helpful as well.

In case you are navigating from another page to the one in screenshot here, you could try to put the Select Item in a new scope so that the automation can recognize the page.

5

Hi @rpa30,

Thanks for reaching out UiPath Community.

Can you please try using TypeInto Activity to Select Dropdown instead of using Select items?
And make selectors dynamic based on your input.

Hope this works for you.

Happy Automation,
@Vinit_Kawle

6

Hello! I’m currently working with the following tools:

  • UiPath Studio version 2021.4.4 with an Enterprise License
  • UiPath.UIAutomation.Activities version v21.4.1
  • Chrome browser version 120.0.6099.224
  • Utilizing modern activities, specifically “Use Application/Browser” and “Select Item.”

I’ve created a test version incorporating these two activities, but unfortunately, it isn’t functioning as expected.

image
image718×861 88 KB

7

Hello!

I get the same problem with this Activity.

8

Hi @rpa30

Try to change the browser and re-indicate all the selectors and it might resolve the issue.

Regards

9

Try to indicate the whole dropdown instead of a single item. Then you should be able to select the item in the “Select Item” activity.

Side note: You’re using an out-of-support version of Studio (Overview - Out of Support Versions - https://docs.uipath.com/).