Invalid license format could not interpret the information from server

heena_shaikh · February 1, 2020, 8:19am

HI,

invalid license format could not interpret the information from server
how can i solve this error.
Please help,It’s urgent.

regards,
Heena

Maneesha_de_silva · February 1, 2020, 8:45am

Hi @heena_shaikh
You are inputting your direct key for this that’s why
Just go following link and follow steps
Generate your key file and download
https://activate.uipath.com/orchestrator

Then enter that key

heena_shaikh · February 1, 2020, 9:08am

Hi,

Now what please help

Maneesha_de_silva · February 1, 2020, 9:17am

Have you entered key wrongly ???

heena_shaikh · February 1, 2020, 9:18am

not possible i have copy paste

heena_shaikh · February 1, 2020, 9:19am

i already have license file but when i try to upload it give error invalid license format,could not interpret information from server

Palaniyappan · February 1, 2020, 9:34am

Please contact us as https://uipath.zendesk.com/hc/en-us?mobile_site=true
and someone will help you as soon as possible.

Maneesha_de_silva · February 1, 2020, 9:34am

Yo may contact support uipath asap
Or you can follow given link by @Palaniyappan

heena_shaikh · February 1, 2020, 9:49am

@Palaniyappan and @Maneesha_de_silva . . .Thanks for the help.
Ticket raised already