We will be working on two automations soon that will need to be “real-time” kicked off instead of scheduled, so I’m preparing for the creation of these automations by setting up some triggers (within the Integration Service) on our Outlook 365 accounts that would trigger certain processes (existing automations in Orchestrator) to start running when a new email arrives in a given Inbox.
I was able to make a connection with one of our user accounts emails (email1@company.com) that has access within Outlook to all the Shared Mailboxes we’d want to monitor for “new emails received” to trigger processes. However, the specifications seem to be lacking quite a bit as I can’t specify what Shared Mailbox (i.e., FixedAssets@company.com, Payments@company.com, Invoices@company.com, Shipping@company.com, etc.) to monitor or even what folder to look for a “new email received” even.
Questions I’d like answered:
Can you set the Outlook 365 Integration Service up for an account that has access to a shared mailbox account (and set it to monitor the shared mailbox’s inbox)?
Can you pick what mail folder to monitor for when a new email is received or is it by default the Inbox folder on the “Connection Email Address” (i.e., Inbox on the email account you create a connection for, without regard to the Shared Mailboxes it has access to)?
Depending on answers to #1/#2 – are there plans to incorporate this into the Integration Service (I would think there would be tremendous benefit to this Shared Mailbox approach to triggers) and if so, any word on the expected timetable for release?
The long wait for Shared Mailbox support has come to an end.
We’ve launched in Preview the feature to monitor and trigger automation directly from a Shared Mailbox. This also supports specifying which folder to monitor and other filters such as Subject, from, to, Body, etc.
Today, you can find this on Staging, and it will be officially launched on Cloud by the end of April.
You can set up the Trigger from Integration Service or Studio using the Email Received or Email Sent activities.
Also, we brought the necessary support to the activities to manage the mail messages from Shared Mailboxes.
In addition, we offer support for shared calendars. The pattern of using them is similar to the mailboxes
I think it is the final version, the shared mailbox option disappears, but the new mail triggers work well now, for old ones if don’t work they have to be reset up again.
I am having the same problem. On my test-orchestrator I have it set up on my shared mailbox and it works perfectly. But now on the prod-orchestrator it will not let me use the shared mailbox as an option anymore. Even when I try to change the mail folder in the test-orchestrator (the one which has the correct mail folders set up) I cannot find the shared mail folders anymore. In my studio code I can find the shared mail folders without problems.
@AlexCrijman Has UiPath changed anything in the set up of processes using shared mailboxes with integration services?
Starting with 2.9.10 we have introduced the Shared Mailbox option the Connection directly so, you can create “Shared Mailbox Connection”. The previous field from the triggers have been removed.
Existing Workflows with Shared Mailbox will continue to work.
