Triggers for shared mailbox via Integration service

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Hello, I have the connection to “Microsoft Outlook 365” via Integration service. The user for that connection is my botuser:

A dashboard displaying various connections with details including connector name, connection name, created by, created on date, default status, and current connection status. (Captioned by AI)
A dashboard displaying various connections with details including connector name, connection name, created by, created on date, default status, and current connection status. (Captioned by AI)1642×368 22.7 KB

I want to create a trigger using this connection, unfortunately i can not chose a shared mailbox when creating the trigger.

A configuration screen for setting up an email trigger in a Microsoft Outlook 365 automation task. (Captioned by AI)
A configuration screen for setting up an email trigger in a Microsoft Outlook 365 automation task. (Captioned by AI)1135×524 15.4 KB

Does that mean I have to create 1 connection for EACH trigger on a different shared mailbox I want to use?

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Hi @titatarik
Set Up a New Shared Mailbox Connection

  • Instead of trying to select a shared mailbox in the trigger, create a dedicated Shared Mailbox Connection in Integration Service.

The image shows a user interface for connecting UiPath products to Microsoft Outlook 365, allowing interaction with data based on specified permissions. (Captioned by AI)
The image shows a user interface for connecting UiPath products to Microsoft Outlook 365, allowing interaction with data based on specified permissions. (Captioned by AI)658×1271 41.2 KB

you can now configure a Shared Mailbox Connection once and use it across multiple triggers.

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@titatarik

As per my knowledge,
you cannot use a single connection for multiple shared mailboxes in triggers. Each shared mailbox requires its own Outlook Application Scope or Exchange Connection. This means you will need to create a separate connection for each shared mailbox you want to use with a trigger.

Happy Automation

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@titatarik

For each mail box rather it be a shared or dedicated mailbox you need a separate connection to access it..so yes for every connection you need a separate one..

but if you want to setup trigger for one mailbox then you can setup multiple as well ..

Cheers

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