I am trying to run a process in orchestrator but everytime i run it shows that orchestrator cannot connect to the server and throws 101 error

Help Orchestrator
,
1

i am trying to run a process in orchestrator but everytime i run it shows that orchestrator cannot connect to the server and throws 101 error

2

check whether orchestrator is connected to the assistant or not!
if not open assistant go to preferences in right corner and connect to orchestrator

3

Hi @ndagire_mariam,

Welcome to the UiPath Community!

The error code 101 in UiPath Orchestrator usually indicates a connection problem between the UiPath Robot and the Orchestrator server. Here are some steps you can take to troubleshoot and resolve this issue:

  1. Check Orchestrator URL: Ensure that the Orchestrator URL configured in your UiPath Robot settings is correct. It should point to the correct Orchestrator instance where your process is published.
  2. Check Robot Settings: Verify that the UiPath Robot is correctly configured with the Orchestrator settings. Open the UiPath Robot tray icon, go to Settings, and ensure that the Orchestrator URL and machine key are correctly set.
  3. Network Connection: Make sure that the machine running the UiPath Robot has a stable internet connection and can access the Orchestrator server. Check for any network issues that might be preventing the connection.
  4. Firewall and Antivirus: Check if there are any firewall or antivirus settings blocking the communication between the UiPath Robot and the Orchestrator server. Ensure that necessary ports are open for communication.
  5. Machine Key: Ensure that the machine key configured in UiPath Robot matches the machine key registered in Orchestrator. If not, generate a new machine key in Orchestrator and update it in UiPath Robot settings.
  6. Restart Services: Sometimes restarting the UiPath Robot service or the machine itself can resolve connectivity issues. Try restarting the UiPath Robot service from the Services panel or reboot the machine.
  7. Check Orchestrator Logs: Look into the Orchestrator logs for any error messages or issues that might provide more insight into the connection problem. Logs can often be found in the Orchestrator installation directory or in the event viewer.
  8. Contact Support: If none of the above steps resolve the issue, consider reaching out to UiPath support for further assistance. They can provide more advanced troubleshooting steps and guidance based on your specific setup and configuration.

By following these steps, you should be able to diagnose and resolve the connectivity issue between UiPath Orchestrator and the Robot.

Generated by LLM but reviewed by me

Thanks,
Ashok :slight_smile:

4

hi,

this is for insights but you can try it might be helpful.