HTTP Error 500.30 - ANCM In-Process Start Failure

Help Orchestrator
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1

Hi,

Today I started to get this error message when I try to access my Orchestrator:
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I dont even get the Sign In window.

Yesterday we renewed our SSL certificat in the IIS.
Could it have something to do with that?

Orchestrator version: 2020.10.2
Anyone have any clue what I can do?

Best Regards,
Atomic

3

hey,
wierd issue but if you changed SSL maybe it is the cause.
Check the appsettings.Production.json file from Orchestrator/Identity folder, the SigningCredentialSettings > Thumbprint > Name, if it is not different from the Thumbprint/Certificate Hash of the Certificate, which should be the same.
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image968Ă—493 141 KB

If it is different, update the appsettings.Production.json , save the file, and restart the IIS website

2 Likes
4

Hi,

It was indeed not the same thumbprint.

I changed it in the appsettings.Production.json

I can now access the Login page but when I sign in I get “This page isn’t working”
HTTP ERROR 500.

If I then press “back” i get inside the Identity Management /Hub but if I click anything it doesnt work.

Thank you.

5

Hi again,

I tried with another SSL certificate and changed the thumbprint again.

Now it works, Thank you so much @pikorpa you saved me some major headache!

Thank you!

6

Just a side question, why did this happen @pikorpa ?

Should not the thumprint automatically update in the appsettings.Production.json file?

7

To be honest I don’t know why it happening.
I used to have a problem with the Orchestrator after SSL update and that’s where I found the root cause.

1 Like
8

Nevertheless thank you.

1 Like
9

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