How to change queue item status from Successful/Failed items to new

Help Orchestrator
,
1

Dears,

Before it was possible for us to change the status of queue item from failed/successful to new using postpone transition item activity. recently am facing an issue while changing transaction status. any assistance is much appreciated.

image

regards,
MRMK

2

Hey

Is your queue ‘unique’?

Cheers

Steve

3

Hi

No

But it feels like UiPath is blocking this status update

regards,
MRMK

4

@unknownay

May be it was working before not sure…but with the current functionality or ideally a postone time can be set only when we add it as new or by using postpone transaction item while the queue item is in in progress state…and when you use postpone it would set the status of queue item back to new

If you want to postpone already processed items then instead use get queue items and add new queue item with postponed time as needed again to the queue

Cheers

5

Manually set queue status using set queue status activities

6

Hi @unknownay,

The “Postpone Transition” activity in UiPath Orchestrator is used to change the status of a queue item from “Failed” or “Successful” back to “New”, which allows it to be processed again by a robot.

The error message you are seeing (“Invalid transaction from final state”) typically occurs when you try to change the status of a queue item that is in a final state. Final states include “Successful”, “Failed”, “Abandoned”, and “Retried”. Once a queue item is in a final state, it cannot be changed.

To resolve this error, you should check the status of the queue item before attempting to change it. If the queue item is in a final state, you should not try to change its status.

If you want to reprocess a queue item that is in a final state, you can create a new queue item with the same data and set its status to “New”. Alternatively, you can use the “Retry” or “Abandon and Retry” option in Orchestrator to automatically create a new queue item when a queue item fails.

I hope this helps!

7

@ABHIMANYU_THITE1

Don’t you think both of these statements contradict?

cheers

1 Like
8

Hi @Anil_G,

I apologize for any confusion my previous response may have caused. Thanks for You are correct that my response contained a contradiction.

The “Postpone Transition” activity can be used to change the status of a queue item from “Failed” or “Successful” back to “New”, which allows it to be processed again by a robot. However, as you correctly pointed out, once a queue item is in a final state (i.e. “Successful”, “Failed”, “Abandoned”, or “Retried”), it cannot be changed. Therefore, the error message “Invalid transaction from final state” may occur if you try to change the status of a queue item that is already in a final state.

1 Like