Hotel Reviews Management using UiPath Apps

[s.yohsuke]

Hotel Reviews Management using UiPath Apps

Use Case Description

This is a review management system for hotel.
By centrally managing a large number of reviews about hotels, it contributes to improving hotel’s public relations and service quality.Reduce the burden on branch hotels with a mechanism that efficiently selects the necessary reviews at the headquarters.

The review manager consists of two main processes. One is review collectior and the other is review manager.

Review collector is a batch process that is scheduled to be started at night when there is no user use, and collects uncollected reviews from each review site and stores them in the database.

Review manager is an online process that mainly consists of UiPath Apps screens, and you can refer to reviews, register comments for reviews, confirm and request responses to branches, and reply to reviews.

The benefits of using the UiPath products suite to achieve this solution are as follows.
・Apps allow headquarters to view reviews from multiple sources on one screen. Reply and requests to the hotel can also be executed from the same screen.
・AI Center pre-classifies reviews to focus on. It is possible to respond efficiently by following the pre-classification.
・Achieve high-quality answers with a mechanism that double-checks replies to reviews by ActionCenter.
・Objective analysis is possible by referring to the sentiment analysis by AI for reviews and replies.

AS-IS WORKFLOW, TO-BE WORKFLOW

TO-BE_with_presentation.pdf

Other information about the use case

Industry categories for this use case: Other Sector

Skill level required: Intermediate

UiPath Products that were used: UiPath Studio, UiPath Action Center, UiPath AI Center, UiPath Apps, UiPath Data Services, UiPath Orchestrator

Other applications that were used: RDBMS(SQLServer, PostgreSQL, Oracle etc)

Other resources: -

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency