HyperHack-2023 - Google Reviews Analytics powered by GPT-4

Google Reviews Analytics powered by GPT-4

Use Case Description

The use case of the solution involves a public sector organization, such as a hospital or a government entity, looking to enhance its services and reputation through Google reviews analysis. The organization’s customer service team and data analysts utilize the app’s user-friendly dashboard to efficiently extract and analyze Google reviews. With the help of advanced AI capabilities provided by GPT-4 through the Integration Service, sentiment analysis and improvement suggestions are generated. This enables the organization to make data-driven decisions, promptly address negative feedback, and improve service quality. Ultimately, the organization creates a customer-centric environment where citizen feedback is valued and utilized to drive positive change and continuous improvement, leading to higher citizen satisfaction and improved overall performance of the organization.


Other information about the use case

Industry categories for this use case: Public Sector

Skill level required: Advanced

UiPath Products that were used: UiPath Apps, UiPath Data Services, UiPath Orchestrator, UiPath Task Capture

Other applications that were used: Studio Web, Integration Service

Other resources: -

What is the top ROI driver for this use case?: Improve customer experience

1 Like

Hi @Gil_Silva, thank you for submitting your use case! Can you please let us know if this submission is related to the HyperHack 2023 or is stand-alone? thank you.

Hi @loredana_ifrim,
That’s correct.
I’m sorry, it seems I forgot to add the prefix in the title. It’s already fixed.

1 Like

Thank you @Gil_Silva

The advancements in AI for analyzing reviews can truly revolutionize how businesses understand and leverage customer feedback.