HyperHack-2023 - Google Reviews Analytics powered by GPT-4

Google Reviews Analytics powered by GPT-4

Use Case Description

The use case of the solution involves a public sector organization, such as a hospital or a government entity, looking to enhance its services and reputation through Google reviews analysis. The organization’s customer service team and data analysts utilize the app’s user-friendly dashboard to efficiently extract and analyze Google reviews. With the help of advanced AI capabilities provided by GPT-4 through the Integration Service, sentiment analysis and improvement suggestions are generated. This enables the organization to make data-driven decisions, promptly address negative feedback, and improve service quality. Ultimately, the organization creates a customer-centric environment where citizen feedback is valued and utilized to drive positive change and continuous improvement, leading to higher citizen satisfaction and improved overall performance of the organization.

AS-IS WORKFLOW, TO-BE WORKFLOW

Other information about the use case

Industry categories for this use case: Public Sector

Skill level required: Advanced

UiPath Products that were used: UiPath Apps, UiPath Data Services, UiPath Orchestrator, UiPath Task Capture

Other applications that were used: Studio Web, Integration Service

Other resources: -

What is the top ROI driver for this use case?: Improve customer experience

1 Like

Hi @Gil_Silva, thank you for submitting your use case! Can you please let us know if this submission is related to the HyperHack 2023 or is stand-alone? thank you.

Hi @loredana_ifrim,
That’s correct.
I’m sorry, it seems I forgot to add the prefix in the title. It’s already fixed.

1 Like

Thank you @Gil_Silva

The advancements in AI for analyzing reviews can truly revolutionize how businesses understand and leverage customer feedback.