Google Reviews Analytics powered by GPT-4
Use Case Description
The use case of the solution involves a public sector organization, such as a hospital or a government entity, looking to enhance its services and reputation through Google reviews analysis. The organization’s customer service team and data analysts utilize the app’s user-friendly dashboard to efficiently extract and analyze Google reviews. With the help of advanced AI capabilities provided by GPT-4 through the Integration Service, sentiment analysis and improvement suggestions are generated. This enables the organization to make data-driven decisions, promptly address negative feedback, and improve service quality. Ultimately, the organization creates a customer-centric environment where citizen feedback is valued and utilized to drive positive change and continuous improvement, leading to higher citizen satisfaction and improved overall performance of the organization.
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Public Sector
Skill level required: Advanced
UiPath Products that were used: UiPath Apps, UiPath Data Services, UiPath Orchestrator, UiPath Task Capture
Other applications that were used: Studio Web, Integration Service
Other resources: -
What is the top ROI driver for this use case?: Improve customer experience