Getting an unexpected Credential login request while using Word Application Scope Activity

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Hi All,
I am new to using the Word Application Scope Activity.
I currently have written an HTML text into a xx.doc file. I am then using The Word Application Scope activity to open the xx.doc file and then use the Save As Pdf Activity to convert and save the xx.doc file as xx.pdf.
The Activity was working fine, but all of a sudden now I am getting an Credential login request when the Word Application Scope Activity runs, and the program gets stuck there.
Please refer to the screenshot below.

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image687×550 11.7 KB

Kindly let me know if I am missing something. And apologies in advance as I will not be able to share the xx.doc file. I will try to answer your queries if you have regarding my issues.
Any help would be appreciated.

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Hello @mayanksinha11 ,

Is it happening for each execution? Or sometimes you are getting this??

Also if you enter the system credential and enable Rememebr my credential, is it asking again??

In word application scope I haven’t faced this issue. Could you confirm the above doubts

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Hi Rahul, thanks for replying
Is it happening for each execution? Or sometimes you are getting this??- it is happening for each execution. The word application scope opens and then this popup comes.

So if you enter the system credential and enable Rememebr my credential, is it asking again?- Yes even if i enter the credentials it still remains.

It was working fine until yesterday from today randomly it started giving this popup.

My overall objective is that all the xx.doc files are stored in a folder. I am just iterrating through each file and using save as pdf activity for each of them.
Its a very simple workflow. But still I am not sure why or from where is this popup coming from?.

I hope i am able to answer your queries. Kindly let me know if you have any more queries.

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Hello @mayanksinha11 ,

Is there any recent update happened? Are you executing from Studio or from Orchestrator?
Here my doubt is some update should have happened for the packages. So what you can try is to update all the packages in the project. but keep a backup of the project.

UiPath.Executor.exe Runs the given jobs under a Windows session (executes workflows).

Also you can check the below doc for a resolution.

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Hi @Rahul_Unnikrishnan ,

I am not aware of any update as of now. I am currently running the project from studio.
I’ll try to refer to the link you shared and let you know if I am able to resolve the issue.

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Hi @Rahul_Unnikrishnan ,

I have now resolved the issue.

Cause of the issue: There were href links in the html file which had the server address from where the html was downloaded, and Word while opening the files was hitting on those links to download the icons and other things, hence I was getting the login request from the server, because to the server the uipath.executor.exe was an unknown entity.

Solution: Since in my requirement only the data was important and the href links were not. So before writing the html content to the xx.doc file I just edited the html content to remove all references to the server URL. Once this was done the popup stopped appearing and the workflow started working fine.

Thanks @Rahul_Unnikrishnan for trying to help.
Have a nice day.

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