Get Outlook Mail Messages Activity : The specified folder does not exist

[POOJA_MARUTI_BALIGIDE (Amada)]

Hi ,
I want to read newest First mail from (Subfolder),but getting error like “The specified folder does not exist”.
I was able to read mails from subfolder till yesterday but from todays its not working.
Note: If I use (Inbox), its working. But not with subfolder.

I want to read mail from RPA.(Inbox\AmazonCodes).

[Shiva_Nikhil]

@POOJA_MARUTI_BALIGIDE

no need to give any value in the account

remove it and try once

cheers

[POOJA_MARUTI_BALIGIDE (Amada)]

@Shiva_Nikhil ,

I have tried it many times but no use.
Account name is “RPA” and I tried with domain as well like(xyx@domain.com).
not working.

[Palaniyappan (Palaniyappan P)]

Hi
Check this UiPath knowledge base to get this resolved

When Running Get Outlook Mail Messages, Error " Encountered: Get Outlook Mail Messages: The Specified Folder Does Not Exist."

When running Get Outlook Mail Messages, the following error is encountered: The specified folder does not exist . Issue Overview: When running Get Outlook Mail Messages, the following error is encountered: The specified folder does not exist [image] Root Cause: This occurs when the specified folder is not accessible to the Robot (user permissions) or for some reason the Robot cannot see it when interacting with Outlook. Diagnosing / Resolving the Issue: Try enabling the Robot Diagn…

Cheers @POOJA_MARUTI_BALIGIDE

[neha.upase]

Hi,

Please check below steps:

1.you have outlook installed in your system.
2.If you are trying to access a subfolder, make sure you provide the complete path to the subfolder, separated by slashes. For example, folder\subfolder
3.You have configured only one outlook account? if one account and it is already configured then make account properties blank

[POOJA_MARUTI_BALIGIDE (Amada)]

@Palaniyappan ,

Thank you .I will update on the same

[POOJA_MARUTI_BALIGIDE (Amada)]

@neha.upase ,

I am giving the full folder path (Inbox\AmazonCodes).

2 outlook accounts are configured in system.(My own ID and RPA account)

[Mucmayin247 (Anhhainguyen)]

Đổ Mực Máy In 247 Tại Hà Nội - Sửa Máy Photocopy Tại Nhà

[Palaniyappan (Palaniyappan P)]

Sure
It’s not just about folder path
There could be many other reason
And it’s definitely one among the points mentioned in this knowledge base as mentioned in the above comment

@Palaniyappan

Check this UiPath knowledge base to get this resolved

Let us know for further clarification
@POOJA_MARUTI_BALIGIDE

[Anil_G (Anil Gorthi)]

@POOJA_MARUTI_BALIGIDE

1. Is there something changed before when it was working and now?
2. Is it personal account or official accounts?
3. If office laptop check if any permissions are changed

Cheers

[POOJA_MARUTI_BALIGIDE (Amada)]

@Anil_G

1.It is official account created for RPA team. and This account is configured in my laptop, where I can access both accounts (my own account and RPA account).
2.Permissions are not changed.
3.when I run process in the morning,It gave the same error but when i run the process again after sometime ,it worked perfectly. Not able to identify the root cause.