**Get Exchange Mail Messages: The Autodiscover service couldn’t be located** 2023

Help Studio
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1

Dear UiPathers

Take a look at my attached picture, I keep getting the error Get Exchange Mail Messages: The Autodiscover service couldn’t be located even when I am using “Send Outlook Mail Message”. Any idea why this might be?

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image1319×688 48 KB

I have looked at the following links, but they seem to be outdated, so I don’t know if the answers are applicable anymore to my problem. None of the answers given resolved my issue.

(Get Exchange Mail Messages: The Autodiscover couldn't be located)
(Get Exchange Mail Messages - The autodiscover service could not be located)
(Get Exchange Mail Messages: The Autodiscover service couldn't be located)
(Error: ESend Exchange Mail Message: The Autodiscover service couldn't be located)

2

Are you using M365 or are you using an old Outlook Client?

Could you try putting your email Account in “Input”, “Account” and try again?

3

Dear Nairda

I am using Outlook 2016 which is a part of the Microsoft Office 2016 package.

Regarding your second suggestion, I just tried to include my mail again in “input” and “account” and it seems to not work.

4

Autodiscover means from my understanding, that in the execution of your process, UiPath Studio can not connect or talk to the Outlook Client API. I believe it’s either a permission/group policy thing or possibly if you had more than one Outlook Client installed.

Are you on a private Notebook/Computer or on a company device?
Do you have more than one Outlook Client installed - possibly on other user profiles?

5

Dear Nairda

I am on a company device, however, we are using a remote desktop. We only have one outlook client installed and the only client is Outlook 2016.

I have tried and debugging and experimenting, do you think the error could be in my assets in Orchestrator? Does that have to do anything with Outlook 2016?

6

You didn’t use any asset in your SendOutlook Activity in the screenshot, so it shouldn’t be the problem.

I’m not sure as I have no experience with Outlook 2016 Client, but check if Settings in Outlook Client are correct in Trust Center, Programmatic Access

You might need admin-rights to change settings there.
However I am not sure if that actually overwrites active policy settings, if it is blocked by policy through your IT.

7

Dear everyone

After further debugging and experimenting, I think the error lies in my assets.

I get the following error…
“Could not find the asset ‘j000166’. Error code: 1002; Asset name: j000166”

This is my asset for j000166

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image1180×354 26.7 KB

Can someone guide me to how I see my asset on UiPath Studio, so I can succesfully say if this is why my original error is occuring or not? Many thanks in advance!