I installed Uipath assistant on an employee’s computer. I set her up to run a process. The process ran and then the next time we tried it threw an error that it cannot access the browser. I can run this process with no problems. It supposed to open up Edge. Edge is installed on her computer and she uses it normally no issues. Not sure how to fix this problem.
Can you ensure that the edge browser extension is installed
Hi @atarantino,
Can you share with us the screenshot which you’re facing, it would be helpful to solve the issue easier.
Also, ensure that you have installed the extension in the systems by navigating to the Tools section of the Studio.
Regards,
@90s_Developer
Check whether you installed the required extension for Edge?
Hope this may help you
If you installed then share the screenshot of the error
Thanks
Yes it is installed. I ran the process once and it was fine. The 2nd time I ran it I get the error.
here is my error
Hi @atarantino
As of my knowledge this error occur when your system user does not have privilege to access chrome , confirm it once again and run the flow
We are using Edge not Chrome. The first time i ran the process it worked with no issues. Not sure what changed. She has access to Edge.
HI @atarantino
If you still facing issue
Open Windows Task Manager, look for “UiPath User Service” application, select and click “End Task”.
after that above process
Run the flow once again & let us know whether your issue resolved or not
Thanks
Robin
I did that and UiPath User Service is not in Task Manager
Kindly check UiPath User Service in Background Process tab
please have a look at below image for more reference
Thanks
Robin
Yes this was tried and still have no success.
Can you check the below steps and let us update.
- First, cross check-in your workflow whether have you selected the browsertype and verify it once.
Because by default UiPath takes Internet Explorer to run not Microsoft Edge and you have mentioned in the above replies that you’re using Microsoft Edge then you need to add the extension compulsory in the machine which you try to run and to enable the extension refer to the below thread
If you have not chosen any browsetype, then
2. How has developed and published the workflow is it you or you’re co-worker? If you have published it, then there might be machine connectivity issue. Refer to the thread below,
and follow the steps to create a new machine and connect co-worker’s machine into the orchestrator and allocate the unattended license accordingly.
- Also, note that the Domain\Username should match the machine’s username (to find out that, search whoami in the respective machine’s CMD)
Try these steps and let us know the update.
Regards,
@90s_Developer
The process was built a few weeks ago and has been running properly when i run it attended from my machine. The selection of Edge has been made and it works just fine (still today as i ran it to make sure after the errors this morning). I’ve already set up my co-worker’s machine in orchestrator, had her sign up for it and connected Uipath assistant with her sign in for Orchestrator. I’ve allocated an attended license to her. She does not develop she only will be running attended processes through UiPath Assistant so she doesn’t need unattended.
Could it be the roles that she is assigned?
Roles also play a major role while being in the same organization to automate the process through orchestrator, kindly check whether she has the permission to automate that process.
Regards,
@90s_Developer
I’ve updated her role to mirror mine (since it works for me). I will test and see if that fixes the problem.
Sure👍
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