Error: Insufficient funds: Your account doesn't have enough credits to complete this source = [playground]. Please add funds or contact your administrator for assistance

Agentic Automation Agent Builder
1

Facing below while trying to run the agent built
error:

Insufficient funds: Your account doesn’t have enough credits to complete this source = [playground]. Please add funds or contact your administrator for assistance.

detail:

Insufficient funds: Your account doesn’t have enough credits to complete this source = [playground]. Please add funds or contact your administrator for assistance. ErrorCode:Agent.BaseError TraceId:b08f26dff9d843ebbafe6106f86fe79c

2

@Shivakumar_R

Looks like you have used the ai units /agent units allocated..check the license page from admin

Cheers

3

Hi Anil, thanks for the response , I have not utilised any of the units allocated so far , I could see available units but still getting this error.

4

@Shivakumar_R

are those allocated to the tenant?

cheers

5

@Shivakumar_R,

This error generally being observed when you exhaust your daily limit of LLM calls.

Community organizations receive a daily fixed number of LLM calls with 250 for UiPath-managed models and 500 for customer-managed models, and community users lack access to preview features. (Captioned by AI)
Community organizations receive a daily fixed number of LLM calls with 250 for UiPath-managed models and 500 for customer-managed models, and community users lack access to preview features. (Captioned by AI)1512×327 33.2 KB

Refer this documentation for more details.

6

Hi @ashokkarale ,

I have not used any, so I doubt on the exhaust part.

7

@Shivakumar_R ,

Licensing: Ensure your license is either Community, Standard Trial, or higher. Some licenses only support creating and running agents within the Agent Builder. However, to deploy agents as processes and execute them, an appropriate license level is required. For detailed information, please refer to the UiPath licensing guide:Agents - Licensing
(In my case I had to upgrade license from basic trial to standard trial)

Platform Units Allocation: Make sure to allocate Platform Units in Orchestrator by navigating to: Admin > Your Tenant > License > Edit Allocation.
Platform Units are necessary for AI-powered services, including agent execution, LLM calls, and more.

Process Configuration: While creating the agent process, ensure you configure:
The Integration Service connection and indexes for context (if applicable).

8

Hi @Shivakumar_R

I am facing a similar issue.

"Insufficient funds: Your account doesn’t have enough credits to complete this source = [Manual]. Please add funds or contact your administrator for assistance.

I have tried everything mentioned in this thread, but the issue persists, just wanted to check if yours is resolved, if so, what worked.