Dashboard Status for a Queue Item with Failures and Retries in UiPath Insights

[andrei.enache.tasca]

Hello UiPath community,

I have a question regarding the UiPath Insights dashboard. Specifically, I am trying to understand how an item in a queue, which has initially failed but has additional retry attempts, is reflected in the UiPath Insights dashboard.

Could someone provide insights into how the status of such items is displayed in the dashboard (queue type)?

Any guidance or information on this matter would be greatly appreciated.

Thank you!

[Muhammad_Nadeem_Abbas]

When a transaction item in a queue fails but has additional retry attempts set up, its status and how it’s reflected in the UiPath Insights dashboard depend on several factors, including the configuration of your queue and how retries are handled. Here’s a general overview of how this process works:

1. Initial Failure:
   When a transaction item fails for the first time, its status is set to “Failed.” If retries are enabled for the queue, the item’s retry number is incremented, and it is placed back into the queue for reprocessing.

2. Retries:
   UiPath Orchestrator allows you to specify the number of retry attempts for a queue. If an item fails but has not exceeded the maximum number of retry attempts, it will be retried. Each retry attempt is treated as a separate transaction.

3. UiPath Insights Dashboard:
   In UiPath Insights, the data reflects the outcomes of transaction items, including their successes, failures, and retries. The way retries are represented can vary based on the specific dashboard and widgets you are using. Generally, you might see metrics like:
   Total Transactions:
   The total number of transaction attempts, including initial attempts and retries.
   Successful Transactions:
   The number of transactions that have succeeded.
   Failed Transactions:
   The number of transactions that have ultimately failed after exhausting all retry attempts.
   Retry Attempts:
   The number of retry attempts that have been made for transactions.

4. Reflecting Retry Attempts:
   For a transaction item that initially fails but is then retried, the Insights dashboard will update to reflect the latest status of that item after each attempt. If the item eventually succeeds, it would contribute to the count of successful transactions. If it fails and no more retries are available, it would count towards failed transactions. Insights can also show the progression of an item through its lifecycle, including all attempts.

5. Custom Dashboards and Widgets:
   UiPath Insights allows for the creation of custom dashboards and widgets, which can be configured to show detailed information about retries. You could create a widget specifically to monitor the number of retries, the success rate of retries, or compare initial attempts to retry attempts.

6. Filtering and Details:
   In some widgets, you may have the option to filter data based on transaction status, which can help isolate and analyze items that have been retried. This can provide deeper insights into the effectiveness of your retry strategy and identify any patterns in failures that might require attention.