Connected to Orchestrator. Unable to retrieve a license (please contact your IT department) -after downloading latest version

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1

Hi All,
I am getting “Connected to Orchestrator. Unable to retrieve a license (please contact your IT department)” error while trying to connect in orchestrator. Please help me to resolve the issue. I had tried multiple ways .

I had allocated unattended and attended robos properly on the tenant.

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Thank you

2

Hello @vijaya_kumari

You need to allocate license to the Tenant, then need to assign the license. You can check the below video for better understanding.

Thanks

3

Hi @Rahul_Unnikrishnan
i had allocated license to the tenant , still having same error.

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4

Go to Orchestrator->Tenant->License and check license is properly allocated there.

You can check the video to understand the steps.

Thanks

5

Try to use the Sign in button in case you enforced the Interactive sign in.

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6

Thank you @Rahul_Unnikrishnan @marian.platonov

I am able to connect to orchestrator . Thanks for quick replies.

1 Like
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Good to hear that @vijaya_kumari