Erorr showing : Connected to Orchestrator. Unable to retrieve a license (please contact your IT department)

[Ojas_Tewari]

[Srini84 (Srinivas)]

@Ojas_Tewari

Check you have enough licenses available
better to share the license page as well

Thanks

[Sree_Krishnan_vellinezhi]

Please check that any proxy is given by the network team

[Ojas_Tewari]

Yes they are all availiable

[Ojas_Tewari]

no proxy is given, just that it is connected but cannot retrieve license
and when I try to sign in it shows

[Sree_Krishnan_vellinezhi]

restart the system and try

[Ojas_Tewari]

didn’t work

[Srini84 (Srinivas)]

@Ojas_Tewari

You have over allocated the license?
because I see that 10 available for Robot Units and you have given as 11990
also Unattended license is only 1 available, but you allocated 4

check those and retry

Hope this may help you

Thanks

[Ojas_Tewari]

They are the remaining ones which can be allocated, like a total of 120000 of the first one and 5 of the remainder. I’ve allocated less than that

[Ojas_Tewari]

[MigT (Miguel Thibaut)]

Hi @Ojas_Tewari ,

If you found the solution, I would like to know how you are done because I’m facing to the same issue for a new customer.

Thanks

[Ojas_Tewari]

I opened an incognito tab and copied the sign in link from the ui assistant. Then it automatically signed me in, hope that helps.