I cannot get the license from the orchestrator. I’ve already assigned license to that tenant, connect the machine, created robot user. I tried ALL the possible solutions with that user: domain/user, local. I’m still no able to get the license. I tried it from my vdi for work with Enterprise and tested also from my personal community account. I really can’t get the license, I don’t know what else I can do.
I’m in a domain and I never get this problem with our on-premises orchestrator (2018 version) What’s happening?
Please help me!
So @rikyz90 You are trying to connect the bot which is when you are getting this error right ?
Yes, there is no way to get the license assigned. I think the problem is that it doesn’t recognize windows users
Please show us some screenshots,
Robot machine connection
Plz watch the below video and do the configuration again. You need to properly assign the license to activate .
Done, no changes
As per the screenshots it looks like you are trying with cloud orchestrator version right ?
Yeah, also wrote in the title
Version of studio ?
the last one
Inside the machine configuration is the license allocated ?
Yes, I can assure you that all the steps needed are done. Also I notice that even if the assistan says “no license retrieve” I succefully run an unatteded process from the orchestrator and it works. there is something strange with this latest version
Oh gosh ! Are you using any preview version ?