Cannot create Tenant for Automation Hub

Help Automation Hub
,
1

Hi,

I want to explore Automation Hub using Automation Cloud (Enterprise Trial). When I want to create a new Automation Hub instance while providing the country I am located, I just receive the following Error Message and I haven’t found anything close to a solution.

Maybe somebody with related experience or from UiPath can provide any help. @uipath

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2

Hello @skrug!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

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Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

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Cheers from your friendly
Forum_Staff

3

Hi @skrug ,

Sorry for the inconvenience.
Did you manage to enable the Automation Hub service on your Automation Cloud Enterprise Trial account?
User guide here.

Kind regards,
Iulia

5

Hi @skrug ,

This is a known issue. We are working on providing a fix for it, but in the meantime, please have a look at the proposed workaround below.

Issue: cannot create Automation Hub service due to insufficient data.
Cause: the name in the Automation Cloud is not properly populated - contains only the “fullname” and not “firstname lastname”.
For eg: your name in Automation Cloud is John and not John Smith.

Workaround for tenant creation:

  1. Go to Admin - Users and Groups - Search for your user and press “Edit User”
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  2. Modify your “Full Name” to have the format “FirstName and LastName”
  3. Press save.
  4. Try to create the Automation Hub Service again.

Let me know if the above steps have solved your issue.

Thank you!

6

Hey @skrug ,
Can you let us know if the workaround above has managed to solve your issue?
Thank you!