Cannot add AD user in UiPath Orchestrator

[kevin.olanday]

Hey all, I’m trying to add AD users in Orchestrator but I’m running into the following error:
“The user is not a member of the specified domain”

Anyone know why this is happening? Thanks!

[Maneesha_de_silva]

Hi @kevin.olanday
Just refer to the following

User does not exist - windows authentication - Troubleshoot steps

Description After add a user to production environment, the user try to login and get the error User does not exist [image] Troubleshooting steps In the Domain field, type the domain or subdomain to which the user belongs. If left empty, the user will not be able to log in using Windows Authentication. Thus before adding the user the windows authentication needs to be enabled. Please follow the step by step guideline to enable the same in web.config & IIS Thereafter, Perform the below…