i work as a computer technician for a company, we use Connecwise Manage to keep track of the tickets users create
we want to make a robot with the ability to dispatch the new tickets between the technicians
what i want to know is if it is possible to make this with uipath as a backgroud process, the robot needs to detect if the ticket is in status “new” and if it is, dispatch the tickets between the available technicians
is this posible?
thanks in advance