Email Ticket Creation
Use Case Description
This use case is to create or update the support ticket based on the email request from the user.
- The bot is to continuously monitor the shared mailbox of the support team.
- When a new email receives, read the email details such as subject, body, and attachments.
- Based on the keywords in the email content, identify the right team to assign the ticket.
- Bot filters this as a new request or update request based on the subject containing the ticket number.
- With all these results, the Bot performs new or update ticket action in the support tool.
- This reduced the response time for the support requests
AS-IS WORKFLOW, TO-BE WORKFLOW
Other information about the use case
Industry categories for this use case: Information Technology and Services
Skill level required: Beginners
UiPath Products that were used: UiPath Studio
Other applications that were used: -
Other resources: -
What is the top ROI driver for this use case?: Minimize risk and ensure compliance in operations