Email Ticket Creation

Email Ticket Creation

Use Case Description

This use case is to create or update the support ticket based on the email request from the user.

  • The bot is to continuously monitor the shared mailbox of the support team.
  • When a new email receives, read the email details such as subject, body, and attachments.
  • Based on the keywords in the email content, identify the right team to assign the ticket.
  • Bot filters this as a new request or update request based on the subject containing the ticket number.
  • With all these results, the Bot performs new or update ticket action in the support tool.
  • This reduced the response time for the support requests


Email Ticket Creation.docx
TO-BE Workflow

Other information about the use case

Industry categories for this use case: Information Technology and Services

Skill level required: Beginners

UiPath Products that were used: UiPath Studio

Other applications that were used: -

Other resources: -

What is the top ROI driver for this use case?: Minimize risk and ensure compliance in operations

Hi @Rajesh_Manikandan

Thank you for your submission.

Please see our remarks below to qualify for a certification discount voucher:

  • could you be able to attach the To-Be workflow image under the AS-IS WORKFLOW, TO-BE WORKFLOW header (this will make it more accessible to users who cannot open docx files)

Please edit your post above with these changes :slight_smile:

Updated the post as requested. TO-BE process flow is attached to the post.

1 Like