I want to bring back the queue item back to new state in the orchestrator queue but the the challenge is that there might 2 queue items of the same reference string that are in abandoned state.
I need the BOT to clone the item to the new state on the basis of latest date it got abandoned.
Eg: 1 qn got abandoned 2 days ago and second item of same refernce got abandoned 1 day ago then BOT should bring the item that got abandoned 1 day ago.
Can you please suggest how it can be done
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