Blank RDP Desktop Session display

Good day.

I have encountered an issue with our client’s Remote desktop RDP sessions.

It shows a black screen after the unattended BOT runs several unattended jobs, this is for Screen UI jobs and API runs.

I have done the following to attempt to resolve the issue:

  1. changed the remote desktops resolution from small to large in the Remote Desktop Display settings.

  2. Untick Persistent bitmap caching by the experience Tab and select Connection quality automatically by the Remote Desktop Connection Menu.

  3. I have updated drivers by the Device manager menu.

  4. I have changed Remote desktop services by the local PC from Manual to automatic including the Remote Desktop Services User Mode Port Redirector and Remote desktop Configuration which i both change from also manual to automatic.

  5. I have also attempted to RDP into the remote desktop that is showing the blank screen using another remote session. however we still get the same blank screen output. of which I’m am not able to Ctrl+Alt+Del to view a task Manager bar etc.

Could the forum please advise what could be causing this issue after several jobs run and cause a blank RDP session. Also note the blank screen does not cause any UI selector errors. so, the BOT is able to have sight of the desktop when the UIpath assistant runs.

The main issue is that we are not able to physically view (Blank Screen) the desktop when we RDP into the machines.