App installed with Assistant from marketplace fails to execute

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Can you please tell me why it fails ?
Many packages installed from marketplace to attended assistant fail.
I have an enterprise license, a developer license attended run and one robot unattended run

Thank You

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Usually this means the machine it’s trying to install on cannot access the package source which for Marketplace is gallery.uipath.com/api/v2

And how can i fix it then?
Thank you Paul

You’ll have to talk to your network admins to find out what is blocking access.

How can this be a network issue ?
I can install other packages. But when I run them I get an error.
Very weird behavior

Was your UiPath software installed in Service or User mode? If it’s in Service mode, Assistant/Robot may be using a different (system) username to run.

I did the installation many months ago I don’t remember how,
How can i very it now?

Rerun the installer. It’ll open with whatever options were selected when you first installed.

Should I uninstall Assistant and install it again or what, is that gonna fix the issue?

It’s not really specific to Assistant. It’s the entire thing - Studio, Assistant, Robot - that is installed in either Service or User mode.

If it’s in Service mode, try User mode.

1 Like

Thank you, I will try

I downloaded the new version of Studio clicked installed, it doesnt ask me to install it on User Mode or Service mode.
Selected Studio, Assistant, Chrome Extension and clicked install.
Now i get the same error. So annoying
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