Accessing Orchestrator Interface with new Cloud Platform

[Chrisri (Christopher Isaac)]

This might be a dumb question or I could just be missing it… But I can’t seem to locate any of the Orchestrator functions within the new cloud platform. I have no problems logging in and my tenant account is the same before the update but I can’t seem to locate the Orchestrator interface.

Am I missing something??

[lakshman (Ganta lakshman)]

@Chrisri

Once you login into new orchestrator page, go to service tab and there you can find your Tenant name. Just click on that then it will redirect you into your tenant in the cloud.

Check this thread.

New orchestrator home page

@cutevenky If you want to watch that video go to Resource center and click introduction. [image] If you want to run the processes then go to services tab and there you can find your tenant name and click on that it will redirect to robots page.(i.e. Platform.uipath.com page) [image]

[Chrisri (Christopher Isaac)]

Thank you for your help, I had a feeling it was something easy.

When I tried to login, I got redirected and got the following error…

After clicking on the login page button, I used my credentials and got the following error…

[lakshman (Ganta lakshman)]

@Chrisri

Yes now it was migrated to cloud and authentication Method also changed. Because of that you are getting this error.

UIpath team working on this and soon they will provide us new authentication API. I request you to wait some time.

[Chrisri (Christopher Isaac)]

That makes sense! Major overhauls like this rarely go off without a hitch. I appreciate your help

How can I stay updated with news about the API? Are the forums the best way?

[lakshman (Ganta lakshman)]

@Chrisri

For that 500 error please check this thread and follow.

Error 500 when navigating to Orchestrator instance from your Cloud Account

@Chrisri

How can I stay updated with news about the API? Are the forums the best way?

Yes forum is the best way. They will update here only with documentation soon.

[Chrisri (Christopher Isaac)]

Success!! Thank you for your help. You have certainly earned your title of “Master”!

[Surge (Sergey Kosyak)]

I done that. It kicks me to a new tab and displays " An unexpected error occurred" and Login page. When I attempt to login on that page I get the following message: “We have updated our authentication stack. Please use the authentication method supported via UiPath Cloud Platform. (#400)”

[Hani.Mit (Hani)]

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

[Surge (Sergey Kosyak)]

I tried it. It worked, thanks! However, I don’t think that disabling IPv6 is the appropriate way to fix the problem. UiPath has to work on solution