Thanks for informing that the issue is being noted.
In my case the issue is in Production server using enterprise version of 2018.2.3 so as you told we have created a ticket.
The exception we get is as below:
UiPath.Core.ElementOperationException: Timeout reached. —> System.Runtime.InteropServices.COMException: Timeout reached. at UiPath.UiNodeClass.BringIntoView()
— End of inner exception stack trace —
at UiPath.Core.Activities.ScopeActivity.OnFaulted(NativeActivityFaultContext faultContext, Exception propagatedException, ActivityInstance propagatedFrom) at System.Activities.Runtime.FaultCallbackWrapper.Invoke(NativeActivityFaultContext faultContext, Exception propagatedException, ActivityInstance propagatedFrom) at System.Activities.Runtime.FaultCallbackWrapper.FaultWorkItem.Execute(ActivityExecutor executor, BookmarkManager bookmarkManager)
This error gets thrown when the process tries to interact with the excel file ( with click or shortcut key) and every time this exception is thrown from the screenshot we can see that at that point of time the windows start menu is being open somehow. When we manually log in to the server after the error then also we can see that the windows start menu staying open on top of excel files.
The click activities on excel file is inside an Attach window and we are also using maximize window and show window activities but still the interaction don’t happen with excel file when start menu is open. Tried adding win + d shortcut key to make sure nothing stays in top before we start the excel interaction but win +d don’t go to desktop when the start menu is open.
Hope will get support from the support team for the ticket created for the same. Posted this issue here so that if anyone else faced similar issue they can share their experience about workaround or fix.