Robot UI selection tool causes application to close

Help Studio
,
1

I have the following problem:
I had some robots running with an application on two machines, one with Windows 10 and the other with Windows 11. On both, the same thing happens: the robot enters, opens the application, but when it needs to search for a UI element, the target application closes by itself.
I want to recreate the robot, starting a new blank process, but when I try to open the UI selection tool, the target application closes.
This issue started occurring relatively recently.
I have the Windows log in case it might be useful, and I can also record the screen if needed.
Any suggestions?

2

@Matias_Clemente.Arg

Can you please check the event viewer logs…do you see any error on it?

Cheers

3

Yes, I apologize for the delay; there were other complications.

Indeed, as you mentioned, I found

The image shows the Windows Event Viewer displaying an Application Error event (ID 1000) detailing an error with the application "whotab.exe" and associated modules. (Captioned by AI)
The image shows the Windows Event Viewer displaying an Application Error event (ID 1000) detailing an error with the application "whotab.exe" and associated modules. (Captioned by AI)1716Ă—971 241 KB

this (apologies, it is in Spanish).

4

@Matias_Clemente.Arg

As per error looks like a .net runtime version issue

Vfp7r.dll is the one used to identify the elements by UiPath…so either application is blocking it or there is a .net error

Try to run the studio in admin mode and then indicate and check…else change or reinstall .net and check

Cheers

1 Like
5

Perhaps that was part of the issue, because in all the tests I conducted, one indicated that I needed to have Administrator privileges. However, when I granted Administrator privileges, the UiPath Assistant would close, and I would get disconnected from the Orchestrator, thus preventing me from using Studio.

I will try as you suggested.

1 Like
6

@Matias_Clemente.Arg

Please check this , looks like a similar ask…ideally assistant would not close

Cheers

1 Like
7

Working as an administrator didn’t work out, but I found a way to bypass the issue. I opted to reinstall a previous version of the software I have, but when it notifies you that you’re about to install an older version, select cancel. Don’t ask me why, but the problem disappears at that point.

Thank you anyway. Best regards.

1 Like