When testing is successful but production is not running

Help Studio Web
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1

Hello all, I want to asked. I have one automation/flow that already published/deployed, when testing before published/deployed are successful but when already published/deployed this flow is not running. How to fix this problem?

published automation
published automation1326Ă—193 19 KB

The image shows a dashboard with various tabs and a list of event triggers, including an active trigger for a job application screening process. (Captioned by AI)
The image shows a dashboard with various tabs and a list of event triggers, including an active trigger for a job application screening process. (Captioned by AI)1153Ă—254 24.7 KB

result
result1782Ă—869 125 KB

2

@budionosan

Welcome to the community

Can you elaborate the issue…like some screenshots if any error…or if the trigger is not working?or anything else?

Cheers

3

Thank you @Anil_G

the trigger is not running/working whereas I already try running a trigger.

4

@budionosan

you mean when you send a new email the bot is not running?

did you happen to give any filters?

and is the connection active? and is the same connection configured in process as well or a different one?

cheers

5

yes when send a new email and result is not running,

I using filter based “CV” and “Curriculum Vitae” only.

all connections is active, one email address only, also same connection

6

@budionosan

do you have a cloud robot license too? and a machine is created and a robot?

cheers

7

The image displays a license valid until 2/17/2025 and shows that there are no active runtimes for both Production (Unattended) and Testing, each with a maximum of one execution slot. (Captioned by AI)
The image displays a license valid until 2/17/2025 and shows that there are no active runtimes for both Production (Unattended) and Testing, each with a maximum of one execution slot. (Captioned by AI)641Ă—555 28.4 KB

8

@budionosan

looks like you dont have a license

you need robot units also as this is cloud robot

and in orchestrator=>tenant → machines , you need to create a cloud robot and add units to it

thats the reason it si not running

cheers

9

this flow using cloud serverless for runtime now, must using unattended robot for runtime?

Is there a relationship between event triggers and unattended robots?

10

btw you have tutorial how to create unattended robot?

11

@budionosan

As mentioned above you need to create a serverless machine and you need to have robot units to run

The image displays the UiPath Orchestrator interface, specifically highlighting the selection of "Cloud Robot - Serverless" under the Machines setup menu. (Captioned by AI)
The image displays the UiPath Orchestrator interface, specifically highlighting the selection of "Cloud Robot - Serverless" under the Machines setup menu. (Captioned by AI)828Ă—910 97.7 KB

The image provides runtime details, including information about Runtime licenses (Robot Units) and how their consumption depends on various factors, with a link to optimize machine size selection. (Captioned by AI)
The image provides runtime details, including information about Runtime licenses (Robot Units) and how their consumption depends on various factors, with a link to optimize machine size selection. (Captioned by AI)1792Ă—240 65.2 KB

The steps are outlined above as well

If you are on community you might not have enough units

Cheers

12

thank you @Anil_G for your information.

I try this step and I will come back for share result of this. thank you again.

1 Like
13

hello @Anil_G

I try using cloud serverless default because I have cloud serverless runtime but failed.

The image displays a failed job installation with the state marked as "Faulted" and an error message indicating compatibility issues with the installation of the 'Job.Application.Screening.1.0.4' package due to incompatible versions of UiPath.OfficeLibs 1.0.0 and .NET Core. (Captioned by AI)
The image displays a failed job installation with the state marked as "Faulted" and an error message indicating compatibility issues with the installation of the 'Job.Application.Screening.1.0.4' package due to incompatible versions of UiPath.OfficeLibs 1.0.0 and .NET Core. (Captioned by AI)581Ă—694 65.4 KB

The image shows runtime details of an unattended UiPath process where an email was received via Google Gmail, including various identifiers and event metadata. (Captioned by AI)
The image shows runtime details of an unattended UiPath process where an email was received via Google Gmail, including various identifiers and event metadata. (Captioned by AI)562Ă—540 46.9 KB

14

@budionosan

Atleast now you are able to trigger the process.as per error looks like the default serverless runs on .net8 and the is not compatible with .net8

image
image495Ă—127 27.1 KB

cheers

15

Btw I already googling this error but they error using Studio Desktop (not Studio Web) then how to fix this error?

I already confused of this error haha

Update : I find one post : Automation faults because of package installation but not available best solution.

16

@budionosan

looks like an open issue.Package installation failed can be for many reasons and reason outlined here could not be fixed by us as we cannot login to the machine as well to know more

@loginerror - Any help here would be great

cheers

17

when I find other post that I update, the error same like me. I really very confused…

it means the machine can be accessed for everyone? sorry if I am newbie for this.

18

@budionosan

Cloud machines we cannot access…but for community to run robots a pool of machines would be dedicated

Cheers