What Permissions Are Needed In ServiceNow To Use Integration Service?

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1

Why are trigger fields not being populated in the Integration Service UI?

The easiest way to use Integration Services with ServiceNow is to authenticate with a user that has admin permissions in ServiceNow.


To use Integration Services without an admin, use an interactive user that has the following permissions:

  • read access to sys_db_obj table
  • read access to sys_db_obj.* (all fields on sys_db_obj table)
  • personalize_dictionary role
  • proper crud permissions for any table and actions on that table that the automation will be leveraging

Make sure to give 2 separate permissions on the sys_db_obj table for read access to

  • sys_db_obj
  • sys_db_obj.*