Unattended Robot does not perform under locked screen / minimized RDP-Session

[ncrescente]

Dear all,

unfortunately our unattended Robot does not perform under locked screen / minimized window of the RDP-Session.
The robot is connected and licensed in Orchestrator. The Robot and the Orchestrator are located on two separate servers. Both are connected to the computer with two different RDP-Sessions.

If I open the UiPath-Studio, the following message appears:

This means: the unattended Robot is recognized as Licence type. Accordingly to the business contract, it only can be used for problem solving.

I am not sure, but could maybe the License be the problem? Even for problem solving it should be possible to run an unattended Robot under locked screen.

Kind regards and thanks a lot!
Nico

[Pablito (Pawel Wozniak)]

Hi @ncrescente,
As an Enterprise user please contact with our Technical Support.

[Yoichi]

Hi,

In general, we should have the user logoff before we trigger job to Unattended Robot (UR). Because UR can connect with itself via RDP and run process in it.

Regards,

[ncrescente]

I already did, thanks!

[ncrescente]

Dear all,

the problem is solved - we adjusted the robo setting “Login to Console” to “Yes” in Orchestrator.

Kind regards