Unable To View The Video Traces

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1

Resolution when it is not possible to view the video traces.

Follow the below steps to troubleshoot the issue:

  1. Clear the cache.
  2. Try using incognito or a different browser.
  3. Verify the AI Center Project - Double Check The Access Of The User having issues loading the trace.

Note that it is possible to create a slideshow, not a video. Depending on the number of actions recorded, it might load very slowly. Export the trace and check.
In the case of all the above steps fail please contact the Product Support Team.