Unable to open Document Understanding Project(Studio Web) on Studio Desktop

Help Studio Web
1

Hi all,

I am new to document understanding and created a Document Understanding Project on studio web and I want to open it on Studio Desktop. However, it is stuck trying to download packages. I tested opening a new Studio Web Project on Studio Desktop and it is fine.

Does anyone know how I can fix this issue?

2

Hi @justin.soh

You can try the following steps to resolve the issue:

  1. Check your internet connection: Ensure that you have a stable internet connection to download the required packages.

  2. Verify Studio Desktop version: Make sure you are using the latest version of Studio Desktop, as it may have bug fixes and improvements.

  3. Clear cache and restart: Clear the cache of Studio Desktop and restart the application to see if it resolves the download issue.

  4. Check firewall/antivirus settings: Ensure that your firewall or antivirus software is not blocking Studio Desktop from downloading packages.

  5. Wait for a while: If the issue persists, sometimes downloading packages can take some time, depending on your internet speed and the size of the packages.

  6. Contact UiPath support: If the problem continues, consider reaching out to UiPath support for further assistance.

These steps should help you troubleshoot and resolve the download issue with your Document Understanding Project on Studio Desktop.

Hope it helps!!

3

Hi @Parvathy thanks for your reply, I will try out the steps and will post here again if I find the solution/cause