Unable to license cloud robot - Error: The remote certificate is invalid because of errors in the certificate chain: PartialChain

[mayur.pawanikar]

For latest version of Studio and Assistant, I am unable to sign in or connect the bot to cloud orchestrator.

The remote certificate is invalid because of errors in the certificate chain: PartialChain

[Anil_G (Anil Gorthi)]

@mayur.pawanikar

Please check this

The remote certificate is invalid according to the validation procedure (error from Robot )- Troubleshoot steps

Issue Description The remote certificate is invalid according to the validation procedure Troubleshooting steps We see that error prompted error: “The remote certificate is invalid according to the validation procedure” due to the SSL certificate imported is not correctly done or expired. For more details on certificate please follow the below guide. Using a Certificate for the HTTPS Protocol Verify if you have the valid certificate bind to the website. The newly created certif…

Cheers

[mayur.pawanikar]

Hi @Anil_G, I don’t have the SSL certificate because this is cloud Orchestrator and not on premise orchestrator.
Is there a way to get SSL certificate of cloud.uipath.com?

[Anil_G (Anil Gorthi)]

@mayur.pawanikar

Okay …so its not certificate then…try checking if there is a antivirus /firewall available on your system then add cloud url as an exception

Cheers

[marian.platonov]

Try to download the Orchestrator certificate and add the certificate to the trusted root certificate of the robot machine.

Also, as last resort, after you installed the Orchestrator certificate in the robot machine, you may try to uninstall completely the robot from the impacted machine (for this follow this documentation Modify or Uninstall Studio) → restart the machine → reinstall again, and then retry the connection to Orchestrator.

References:

Installing the trusted root certificate

The remote certificate is invalid according to the validation procedure (error from Robot )- Troubleshoot steps

Issue Description The remote certificate is invalid according to the validation procedure Troubleshooting steps We see that error prompted error: “The remote certificate is invalid according to the validation procedure” due to the SSL certificate imported is not correctly done or expired. For more details on certificate please follow the below guide. Using a Certificate for the HTTPS Protocol Verify if you have the valid certificate bind to the website. The newly created certif…

Let us know if this helped.

[mayur.pawanikar]

Hi @marian.platonov, will this be applicable to Cloud Orchestrator( cloud.uipath.com)?

[mayur.pawanikar]

@marian.platonov Also, as you can see the certificate for cloud.uipath.com is valid just for a day.

[marian.platonov]

It should be applicable also. It seems that on the impacted robot machine, the Cloud Orchestrator certificate is not installed in the Trusted Root Certification Authorities path (certlm.msc tool).

Try to install this certificate on the robot machine.

sni cloudflaressl.zip (1.4 KB)

Let us know if this helped.

Also, show how you are connecting the robot to your Orchestrator. (From UiPath Assistant → Preferences → Orchestrator Settings)

[mayur.pawanikar]

Thanks @marian.platonov, would this need to be done daily as the certificate validity is 24 hours only.

[marian.platonov]

I don’t think so.

Reference: SSL Checker

Reference: Comodo SSL Checker - SSL/TLS Certificates Checker Tool

[mayur.pawanikar]

Thank you so much @marian.platonov, let me try this and get back to you.