UiRobot Disconnected - Robot Unavailable : Robot does not exist

orchestrator
robot

#1

I have plugged in both https://demo.uipath.com/ and https://platform.uipath.com/ and both return a status of “Robot Unavailable” in settings and “Disconnected” in Orchestrator.

Where can I find the correct URL to plug in?


#2

URLs are correct. I just reconnected and its working fine.
Are your robot details correct? username, pwd and machine key?


#3

The machine key is correct, and the username and pwd between my orchestrator account and my robot match.


#4

Robot username and pwd should be for your system and not your orchestrator login account

To confirm your username - run a whoami in command-prompt


#5

I’m encountering the same issue with my system username and password matching with my robot.


#6

Can you show me your robot tray and orchestrator? (please mask required details)


#7



#8

can you stop the robot.
Goto %Userprofile%\AppData\Local\UiPath\app-18.3.2 and start the UiRobot from that location and then try the process?


#9

Could explain more what you mean by “start from that location?”


#10

The robot hasn’t been running.


#11

Its running, i was trying to make you use the latest version of it. But never mind, i tried and it is connecting with old version as well for me.

Is your windows login user BAmdahl?


#12

Yes, my windows login is BAmdahl.


#13

are you on a vpn or anything?


#14

Yes, I’m on a VPN. At my company employees often have to sign on to a VPN.


#15

disconnect from it and then try.


#16

I disconnected and it refresh in the “Robot” page and it still says “disconnected.”


#17

Try disconnect from robot tray and connect again.


#18

in you systemtray is the Ui icon red/blue/white?


#19

It is white.


#20

please try disconnecting and reconfiguring