UiPath - Technical Account Manager II - Singapore - Singapore - Full Time

Job title: Technical Account Manager II
Job role: Other Role
Country: Singapore
City: Singapore
Company name: UiPath
Employment Type: Full Time
Seniority level: Associate 3 to 5 years

Job Description:
Overview

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make software robots, so people don’t have to be robots. Would you like to be part of this journey?

What you’ll do at UiPath

• The Technical Account Manager will be an extended part of client’s technical team
ensuring automation solutions are running effectively
• Assist customers in resolving their technical challenges including provision of
infrastructure installation, upgrade planning and oversight
• Act as a technical advisor to customers while performing code reviews, infrastructure
scaling guidance and holding preventive care sessions
• Assist in technical support for customers to support pre-sales and post-sales
processes
• Address all product-related queries on time
• Hold educational and informational training sessions to enable our clients to use
UiPath products effectively
• Provide developers with customers’ feedback and contribute to identification and
creation of new features or products
• Perform initial or secondary investigations and respond to online and phone support
requests
• Deliver periodic reviews with customers (e.g. Health checks)
• Proactively analyze customers’ needs and suggest upgrades or additional features to
meet their requirements
• Collaborate cross departmentally within UiPath to establish and communicate best
practices

What you’ll bring to the team

• A degree in Computer Science or relevant degree
• Minimum of 3-5 years’ experience in programming .NET (C#, C++, VB, Java or
PowerShell)
• Min 2 years relevant work experience in a customer-facing, technical account
management
• Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is
preferred
• SaaS and Cloud experience a benefit
• Solid technical background with hands on experience in digital technologies
• Experience in technical support, project management, technical sales and
consultancy. Previous experience in application or implementation support domain is
a plus.
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer
loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Willingness to travel post Covid-19
• UiPath Certified Professionals (UCP) preferred

Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and learn a great deal.

Apply here: AI Jobs & Careers - RPA and Automation Company | UiPath

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