UiPath - Technical Account Manager - Taipei - China - Full Time

Job title: Technical Account Manager
Job role: Other Role
Country: China
City: Taipei
Company name: UiPath
Employment Type: Full Time
Seniority level: Senior more than 5 years

Job Description:
Overview

Here at UiPath, the Technical Account Managers are entrusted with some of our largest and most strategic customers, working with stakeholders at all levels, and across all parts of the business.

Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely, and are continually driving business value from UiPath.

What you’ll do at UiPath?

• The Technical Account Manager will be an extended part of client’s technical team
ensuring automation solutions are running effectively
• Assist customers in resolving their technical challenges including provision of
infrastructure installation, upgrade planning and oversight
• Act as a technical advisor to customers while performing code reviews, infrastructure
scaling guidance and holding preventive care sessions
• Assist in technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Hold educational and informational training sessions to enable our clients to use UiPath
products effectively
• Provide developers with customers’ feedback and contribute to identification and creation
of new features or products
• Perform initial or secondary investigations and respond to online and phone support
requests
• Deliver periodic reviews with customers (e.g. Health checks)
• Proactively analyse customers’ needs and suggest upgrades or additional features to meet
their requirements
• Collaborate cross departmentally within UiPath to establish and communicate best
practices

What you’ll bring to the team?

• A degree in Computer Science or relevant degree
• Minimum of 3-5 years’ experience in programming .NET (C#, C++, VB, Java or Powershell)
• Min 2 years relevant work experience in a customer-facing, technical account management
• Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is
preferred
• SaaS and Cloud experience a benefit
• Solid technical background with hands on experience in digital technologies
• Experience in technical support, project management, technical sales and consultancy.
Previous experience in application or implementation support domain is a plus.
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and
adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Willingness to travel post Covid-19
• UiPath Certified Professionals ( UCP ) preferred

Apply here: AI Jobs & Careers - RPA and Automation Company | UiPath