Uipath Platform Trial version - licence renewal


#1

Installer(.exe or .msi):

License type(Free, Trial/License code): 386739670108125708

Studio/Robot version: 2018.1.4

Current behavior: Need to renew the licence. But the problem is when i raise a sales request, i cant use the company email as i am no more in that company. I can only use my gmail but the system doesnt allow me to use personal email id. Please help.

Screenshot:


#2

hi @basanti_r

Yes, the ticketing support is only available to the enterprise customers. You can ask someone from the company to raise a ticket and ask to reactivate on that device.


#3

Thanks Ovi for the response.
So do you mean to say that i can still use someone else’s id and still give the details of my personal machine where i installed the studio? Does the sales team not validate the email id with the system id etc?


#4

They validate it. But if the company wants to allow your address to use the license you can use it on your machine. Support team has details about this.


#5

No i cant use my company id now but i can try someone else’s id if that is okay and can extend my license.


#6

Or is it possible to use a new company id but still use the same personal machine to install the trial version?


#7

So, the company paid for the license. You are not in the company anymore. The short answer is that you are not allowed to use someone else’s email id.


#8

ok…Thank you…