Uipath Insight Unknown Error

Help Insights
1

Anyone get below trouble? I got unknown error when click on Insights

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2

What did you try to do when it happens?
We need more details here :slight_smile:

3

Step 1 : I install Uipath Insights
Step 2 : Enable Uipath Insights for Tenants
Step 3 : Login Orchestrator and click on Insights and then System pop up “Unknown Error”

5

it is not solution but it can help to look further:

You got code 400,

Check your infrastructure with documentation

6

Thanks for your help. I’ll try

7

Did you find a solution? We have 2 insights installs with the same issue. Struggling to find an answer and support hasn’t been any help.

8

Hey @Humidityhater, really sorry to hear that support hasn’t been helpful. Please shoot me an email (its my first name.last name @uipath.com) and copy your sales rep/CSM and I’ll help sort it out.

9
  1. Review the certification in the web server Insights (If you don’t have any problem) please go to next point
  2. Restart both services in IIS Servers: Orchestrator and Insights and try again.
10

When you receive such an error you should check the event viewer of Orchestrator server where you will see this error :

UiPath.Orchestrator.Core.Exceptions.BadRequestException: Error code - 0, Message - ‘Unknown error.’
at async Task UiPath.Orchestrator.Analytics.Controllers.ApiAuthenticationController.GetJwtToken()
at object lambda_method(Closure, object)
at object Microsoft.Extensions.Internal.ObjectMethodExecutorAwaitable+Awaiter.GetResult()
at async ValueTask Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor+AwaitableObjectResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, object controller, object arguments)
at TResult System.Threading.Tasks.ValueTask.get_Result()

To solve the issue :

Add Orchestrator and Insights certificates to personal and trusted root stores on both servers.