UiPath Customer Portal

Help Something Else
,
1

Hello everyone,
i try to use a Customer Portal site to download a UiPathRemoteRuntime.msi file.
I entered my support id from orchestrator, but I get an error message. see image
can someone please help. thanks

supportid1
supportid11840×1176 232 KB

2

Hi @amel237 ,

Are you using your Organization’s (Not Personal) Cloud Account and Support ID ?

3

hi @supermanPunch ,
Thanks for the feedback. I don’t understand exactly what you mean. I still use the free version of UiPath. where can I find the support ID/license code?

4

@amel237 ,

I have my Personal Cloud Account (Personal Email ID) Where I have activated Pro Trial License, Where I have picked up the Support ID and entered into the field, I get an Error :

image
image1095×512 36.8 KB

I have my affiliated Organization’s Cloud account (Organization Email), where the License is provided to the Organization as a Whole/Purchased as a Separate License from the UiPath Sales Team, It gets validated Successfully :

image
image1057×497 38 KB

5

I only have one cloud account, my affiliated Organization’s Cloud account (Organization Email). but not gets validated Successfully

6

@amel237 ,

In that case, we would ask you to contact the UiPath Support Team using your organization Email ID.

7

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.