Hello everyone,
i try to use a Customer Portal site to download a UiPathRemoteRuntime.msi file.
I entered my support id from orchestrator, but I get an error message. see image
can someone please help. thanks
Hi @amel237 ,
Are you using your Organization’s (Not Personal) Cloud Account and Support ID ?
hi @supermanPunch ,
Thanks for the feedback. I don’t understand exactly what you mean. I still use the free version of UiPath. where can I find the support ID/license code?
@amel237 ,
I have my Personal Cloud Account (Personal Email ID) Where I have activated Pro Trial License, Where I have picked up the Support ID and entered into the field, I get an Error :
I have my affiliated Organization’s Cloud account (Organization Email), where the License is provided to the Organization as a Whole/Purchased as a Separate License from the UiPath Sales Team, It gets validated Successfully :
I only have one cloud account, my affiliated Organization’s Cloud account (Organization Email). but not gets validated Successfully
@amel237 ,
In that case, we would ask you to contact the UiPath Support Team using your organization Email ID.
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