UiPath Assistant randomly disconnect from Orchestrator

Help Orchestrator
,
1

UiPath Assistance seems empty at that time. Please find the screenshot.

uipath_assistance
uipath_assistance530×265 13.7 KB

2

Hi @Subin,

How are you trying to connect assistant to orchestrator?
What is the connection type you are using?
-client id and secret?
-machine key?
-service url?

Regards
Sonali

3

Hey @Subin just select the connect type as service URL and add the URL as shown in the image

The image shows a login interface for UiPath's cloud service with fields for connection type and service URL, along with a sign-in button and status indicators. (Captioned by AI)
The image shows a login interface for UiPath's cloud service with fields for connection type and service URL, along with a sign-in button and status indicators. (Captioned by AI)1098×358 12.4 KB

it will open a prompt at edge now allow it so it will connect

or if you are trying with Machine key pass the service URL and the machine id

cheers

4

Connection type is machine key. The issue is not occurs every time.

5

Hi @Subin,

Any specific instances when it happens?

Also, can you check in Services if below 3 services are running when connection is lost? It can be the case that one of these services are restarted/stopped thus losing the connection.

Regards
Sonali

6

Hi @sonaliaggarwal47 ,
Services are running state only. Please find event viewer log at the time of this issue happens once.

UiPath.Service.Host 24.10.1.0

UiPathRobotServices 43302926 IAttendedService GetResourceUrl 8. # System.InvalidOperationException: Cannot authenticate, not connected to Orchestrator

at UiPath.Service.AttendedService.GetResourceUrl(String resourceName, Guid sessionJobId, Message message, CancellationToken ct)

at UiPath.CoreIpc.Server.<>c__DisplayClass7_3.<<-ctor>g__InvokeMethod|6>d.MoveNext()

— End of stack trace from previous location —

at UiPath.CoreIpc.Server.<>c__DisplayClass7_1.<<-ctor>g__HandleRequest|3>d.MoveNext()

— End of stack trace from previous location —

at UiPath.CoreIpc.Server.<>c__DisplayClass7_2.<<-ctor>b__5>d.MoveNext()

— End of stack trace from previous location —

at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func`2 exceptionHandler)

7

Hi @Subin,

can you please provide below details:

  1. orchestrator/studio version
  2. enterprise edition or community
  3. Does this issue happens when you are trying to run a process? or do some paricular activity in studio/assistant?

Regards
Sonali