While browsing the Orchestrator website hosted in IIS it is showing 500 Internal Server Error.
Follow the below steps to find the root cause of the issue,
- Go to Windows -> Run -> Type in "Inetmgr"
- Expand Sites -> Select the Orchestrator website -> Right Click on it and click on "Explore"
- Now look for web.config file, and make the following changes as explained below
- Set the CustomErrors mode to = "Off" as shown in the screenshot below. (Make sure it's capital "O" and small "f")
- Set the httpErrors errorMode = "Detailed" as shown in the screenshot below
- Save the web.config file and Restart the Website from IIS.
- Browse the page and a detailed error message shall be visible .
Scenarios in Consideration:
Approach #1: Follow the below steps,
- Open IIS -> Orchestrator website -> Connection Strings
- Connection Strings (update the connection )
- Provide the server name , database name , username , password which is used to connect to the same database
- Follow the same approach for both the connection string
- Restart the website from IIS
- This should fix the issue. Now launch the Orchestrator.
Approach #2: Verify the Application Pool details and reapply
- Navigate to
- IIS -> Application Pool -> Advanced settings -> Identity -> Custom Account -> Set Credentials -> Provide Domain\Username & password.
- Recycling option of the Application Pool. Refer to below screenshot,
Approach #3 :
- IIS → Orchestrator website → Bindings → Select https bindings → Check SSL certificate → Select the appropriate certificate → Restart the website
Issue 2: In case the following error is present: "Cannot add duplication collection entry of type "add""
The above error comes up due to multiple entries of "verbs" trying to be added, due to the following reasons.
Approach #1: Validate presence of multiple web.config files under Orchestrator installation folder. In this scenario, the duplicate web.config file must be removed accordingly.
Approach #2: Validate presence of a applicationhost.config file under Orchestrator installation folder, which has the same tags present in the web.config file. If yes, then remove the duplicate verbs from the applicationhost.config file.