Problem Statement: Current Insight Dashboard doesn’t consider total Queue inflow which are in New/InProgress Status. Details available in Insights are those which are already processed (Currently Under Processing). Due to this, the actual Backlog, Success Report project with incorrect sum total
Recomendation: All Transaction status should be part of Insights. If the total inflow is not captured, then all report would show incorrect metrics (eg: Success rate, TAT, Ageing Calculation). This is currently working with Kibana.