Can I real time monitor transactions and queues from Insights?

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1

We have a queue with a strict SLA and need to know if a transaction is ever pending for more than 15 minutes. Can this be done in insights? If not, how do I set up alerts and modify the Monitoring page in Orchestrator?

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2

Hey @heather.lehmann

Yes, but you need to keep on refreshing the insights data set I believe.

Also you may try alerts to be set for the same.

Ref - Alerts and Schedules

Thanks
#nK

3

Hi there! I have the dashboard set to refresh every minute but I still am not able to see any items that are 'In Progess" even though I see that there are some in the Orchestrator. I plan on setting up an alert but can’t if it doesn’t ever see the pending ones.

Seems like this should be done in the Monitoring page but I don’t see how to edit any of those. In the meantime, we have support specialist checking the progress every 15 minutes which is super inefficient.

1 Like
4

Hey @heather.lehmann

Kindly note, Monitoring page cannot be customized.

Thanks
#nK

5

Hi.

Did you resolve this? It’s been a few years so would guess things have changed to better…

I have the same problem: I just started to use Insights (in Cloud) and created a simple datatable view which is just a list of run jobs with the start and end date, process name, and status, but’s it’s not showing jobs in real-time as they are run. Sometimes it shows the latest job to be the one that was run 1 hour ago, sometimes 30 minutes ago.

6

Hi

The data ingestion in insights is not real time. There is a slight time difference between when a job is executed/ queue item is processed in orchestrator to reflect in insights.

new data from Orchestrator will be ingested approximately every 20 minutes. Robot logs will be ingested every 10-15 minutes, but due to latency this can take up to 2 hours to be displayed in Insights.