The package is downloaded but not installed

Help Robot
,
1

Hi all,
I’m using Studio Community 23.10.0 to create an automation and it worked fine. After I published it to the Orchestrator ( cloud.uipath.com ), I could see it in UiPath Assistant. When I click the Run button, the package was successfully downloaded to %USERPROFILE%.nuget\packages folder, however, an error message popped out as below:

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I opened the log file in %UserProfile%\AppData\Local\UiPath\Logs\internal\Robot.log, and I could see the detailed error message (Sorry I could not upload more than 1 pictures as I’m a new user in this forum). Here is the detail stack trace:

2023-11-09T08:43:02.3681531+08:00 => [INFO] [UiPath.Service.UserHost] [23.10.0.0]
The restore inputs for ‘WorkTimeReminder.1.0.2’ have not changed. No further actions are required to complete the restore.
2023-11-09T08:43:02.3682426+08:00 => [INFO] [UiPath.Service.UserHost] [23.10.0.0]
Assets file has not changed. Skipping assets file writing. Path: %UserProfile%.nuget\packages\worktimereminder\1.0.2\AllDependencies.json
2023-11-09T08:43:02.3682672+08:00 => [INFO] [UiPath.Service.UserHost] [23.10.0.0]
No-Op restore. The cache will not be updated. Path: %UserProfile%.nuget\packages\worktimereminder\1.0.2\nuget.cache
2023-11-09T08:43:02.3667038+08:00 => [ERROR] [UiPath.Service.UserHost] [23.10.0.0]
UiPathUserServices_******** 65849037 IAgentOperations GetProjectDetails 106. # System.InvalidOperationException: Process ‘WorkTimeReminder’ is not installed.
at UiPath.Service.UserHost.ProjectCache.GetProjectDetails(PublishedProcess process)
at UiPath.Service.UserHost.AgentOperations.GetProjectDetails(GetProjectDetailsParameters parameters, CancellationToken ct)
at UiPath.CoreIpc.Server.<>c__DisplayClass7_3.<<-ctor>g__InvokeMethod|6>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Server.<>c__DisplayClass7_1.<<-ctor>g__HandleRequest|3>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Server.<>c__DisplayClass7_2.<<-ctor>b__5>d.MoveNext()
— End of stack trace from previous location —
at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func`2 exceptionHandler)

Any suggestion would be appreciated. Thanks in advance!

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Hi @lonelyjano,

Welcome to UiPath Community,

As you said, whenever you have uploaded the package into Orchestrator and tried to run from assistant it will be downloaded first before running. As you can see the error msg clearly that, Under C disk (User Profile) there is no folder is create to storage the downloaded code.

Solutions: Create a folder in C drive in below format,
C:/Userprofile/.nuget/

Thanks in advance,
Jayavignesh G

3

Hello @lonelyjano

  1. Ensure process version in Orchestrator matches the package version.
  2. Check permissions and roles for the user or robot executing the process.
  3. Verify that the package is uploaded and published in Orchestrator.
  4. Confirm UiPath Robot is correctly connected to Orchestrator.
  5. Check process association with the correct environment.
  6. Try reinstalling the process in Orchestrator.
  7. Restart UiPath Robot service or your machine.

Thanks & Cheers!!!

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Hi @Jayavignesh_G , as I said in the post, the package was already successfully downloaded, so I have no need to create the nuget folder. But the process was still not installed.

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And you can see the error message, there is nothing to do with folder stuff.

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Hi @Kartheek_Battu , thanks for your answer.

  1. Ensure process version in Orchestrator matches the package version.
    Checked
  2. Check permissions and roles for the user or robot executing the process.
    Checked
  3. Verify that the package is uploaded and published in Orchestrator.
    Checked
  4. Confirm UiPath Robot is correctly connected to Orchestrator.
    Checked
  5. Check process association with the correct environment.
    Checked
  6. Try reinstalling the process in Orchestrator.
    Reinstall many times.
  7. Restart UiPath Robot service or your machine.
    I used User Mode, so there is no Robot Service, and UiPath Assistant and my desktop have already restarted many times.
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Provide the nupkg file for worktimereminder.1.0.2 process.

The Assistant that tries to run the process, is in the same version as the one that published the project?

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I created a Time Trigger and when the specified time reached, the Orchestrator could successfully send the job command to the Assistant and the process could be run successfully too. In addition, I can run the process remotely in the Orchestrator by starting a Job. But, even the process was run successfully, the same error message still popped out.

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The jobs list:

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hi @lonelyjano

can u try this
Navigate to C/users/USERNAME/.nuget/packages

Here delete that package that is giving you the problem.

Then refresh UiPath Assistant and try again.

or sometimes proxy/firewall settings might also cause this issue

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Hi @nikhil.girish ,
I’ve tried to delete the package folder and reinstall it but the problem still existed.
Proxy/firewall maybe the cause, I think, but I’m not sure how to and which settings should I configure.