The field ClientIpAddress must be a string or array type with a maximum length of '64'. (#500)

[ravina1 (Renu Kumari)]

While logging in to Orchestrator, now I am getting this error. any help would be highly appreciated.

[Pablito (Pawel Wozniak)]

Hi @ravina1,
Welcome to the Community!
If you was not working on Orchestrator after migration to cloud interface, please do password reset. This should help you.

[jffeudo86]

Password reset did not help. Anyone?

[ravina1 (Renu Kumari)]

The following link did the trick for me.

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

[jffeudo86]

Thanks @ravina1. This worked for me.

[Priyanshu_joshi]

i tried , the solution bt it again ended up with the same error . please help .
thanks in advance

[tarekmadkour]

@Priyanshu_joshi - Are you still getting the 500 error even after disabling IPv6?

[Ruchi_Srivastava]

@tarekmadkour I am getting this error even after disabling. Please help.

[Ruchi_Srivastava]

This is working now. Just disabled the IPv6 again.