Test Manager - 500.19 Error When Browsing Test Manager

[system]

Browsing Test Manager results in 500.19 error.

Root Cause

This error generally occurs when .Net Core is not installed properly or corrupted.


Error Message

Resolution

Repair .Net Core or uninstall and reinstall it to have the issue resolved.

The required version of .NET core runtime is mentioned on the Software Requirement page and can be installed from the document Test Manager - Software Requirements. Nothing is logged in Event Viewer when this happens, which means the website is not reachable at all.

Make sure to check appsettings.production.json inside the installation directory and validate that all the settings are correct.