Task Capture Not Working with Emulators
Issue description:
In case of operating Task Capture on an emulator, a prevailing issue arises wherein the tool bar is inaccessible, preventing any clickable action, as visualized in the associated screenshot.
Root cause:
Two explicative scenarios are proposed for Task Capture being unable to capture the app.
Scenario one suggests the target application has been activated using increased permissions, specifically as an administrator. This would result in Task Capture being incapable of recording any information pertaining to clickable actions. Validation of this hypothesis can be achieved by examining the Task Manager, exploring the Details tab and the User Name column for the associated application. If confirmed, minimizing permissions is advised.
Scenario two puts forth the concept of the targeted application obstructing clickable actions and inhibiting them from penetrating through to Task Capture. This can be confirmed by consulting with the application vendor and inquiring whether the application bars clickable actions with the SetWindowHookEx method. If limited permission proves unrelated to the issue, it is recommended to consult the vendor.
Resolution:
- Validate if the application is operating with elevated permissions. If this is the case, decrease permissions accordingly.
- If permissions are not elevated, communicate with the application vendor for confirmation on whether the application obstructs clickable actions using the SetWindowHookEx methodology.
- Based on vendor response, necessary steps should be taken to mitigate the click-interception issue.
- Ensure all changes made are in alignment with necessary software requirements and system compatibility.
- Retest the application on Task Capture to confirm successful resolution.