System exception retry in re-framework

[Rahul_Rajendran]

Hi all,

I want to move emails to the “System Exception” folder in Outlook whenever a system exception occurs. However, in the RE Framework, the transaction will be retried if retries are configured. I am considering adding an activity to move the current email to the exception folder within the “Retry Current Transaction” workflow, specifically under the “Max Retries Reached” section. Is this the correct approach, or is there a better method to handle this?

[sonaliaggarwal47 (Sonali Aggarwal)]

Hi @Rahul_Rajendran,

If you want to do specific steps whenever a system exception occurs, below shown would be the better place.

Everytime, process state throws systems exception, control will move to the below highlighted section and do the assignment for system exception. In this block, itself, you can include a code for move email.

I also sometimes do such steps during business exception wherein we want to send email to business owner for each business exception occurred. So, this section comes in handy to manage such tasks.

I am also attaching below thread for more details around Re-framework usage.

Re-framework applicability and usage

Hello guys, As a RPA developer, almost each one of us face a dilemma on whether to use re-framework or not whenever we are in the process of designing solutions for various problem statements. I go through this dilemma every now and then. I even used to think this framework is only meant to be used for scenarios having orchestrator queues but that’s not the case. So I thought of sharing this with all of you. Re-framework can be used for repetitive process scenarios where …

Hope this helps.

Regards
Sonali